Frequently asked questions

Here are the answers to questions we're often asked. If you can't find an answer below, give us a shout at hello@sherlok.com.au

Q: How does Sherlok work?

A: Sherlok is a lead generation platform that detects quality refinancing and repricing leads in your existing trail book, and delivers them straight to your inbox. It’s a win-win: your clients are more likely to stay loyal knowing they’re on the best possible rate, and because Sherlok works quietly in the background, you’ll look like the hero. 

 

Q: What’s the benefit for my business?

A: Sherlok boosts your business in two ways:

 

1. Reprices your existing clients’ loans without you lifting a finger

Every broker strives to keep their clients on the best rate, but lack of time and resources can often get in the way. Put Sherlok to work and it’ll not only detect when your clients could be on a lower rate with their current lender, but will automatically reprice the loan on your behalf. Your clients save money, and you’ll look like the hero = win win. 

 

2. Generates valuable refinancing leads from your existing trail book

When you’re seeking growth, it can be easy to focus your attention on new leads and forget about the opportunities that could come from refinancing your existing clients, not to mention the benefits of protecting your trail book income. Sherlok solves this problem by automatically comparing your clients’ rates against other lender rates, and sending these valuable leads straight to your inbox.

 

Q: Can anyone use Sherlok?

A: Right now, we’re only onboarding brokers who aggregate through Choice, Plan or Fast. This is because we’ve developed our data collect process to match their systems. However, we’re very close to launching across most aggregators so if you don’t aggregate through Choice, Plan or Fast join our waitlist here and we’ll notify you when you can start using Sherlok.

 

Q: Do I need to have a certain amount of clients to use Sherlok?

A: No, Sherlok can reprice even the smallest loan book. However, the number of refinance leads that Sherlok can generate may be limited if you customer base or loan book is less than 50 customers or loans. 

 

Q: If I purchase a loan book, will Sherlok still work?

A: Yes. Sherlok will aggregate all loans that are still active and paying you a commission. We’ll go through the same process to analyse, monitor, reprice and refinance all loans, whether they’ve been settled by you or acquired when buying a loan book.

 

Q: Does Sherlok only offer lenders I’m accredited with?

A: Yes. Sherlok will default your accreditation settings to all the lenders that appear on your trail book. You can select more or less lenders in your profile settings. 

 

Q: How does Sherlok know what my client’s current interest rate is?

A: We’ve built our own predictive algorithm that accurately calculates the current rate. We’re also developing an option for your clients to authenticate a connection to track their rate through their online banking portal. 


In mid/late 2021, Sherlok will be connecting to the open banking platform. You’ll be notified when this is available, and you’ll be able to control if you want your clients to connect to open banking and our connector.

Q: How much does Sherlok cost?

A: Sherlok offers a free trial period. If you’re happy with the number of leads being generated, you can continue your subscription for a min monthly fee of $99, which will generate leads each month. If you’re looking to generate more leads per month, we offer a premium & ultimate subscription, which will provide you with unlimited leads for $249 per month. See our pricing and subscription options here

 

Q: Can I turn Sherlok off or cancel my subscription?

A: Yes, you can delete your Sherlok account at any time. We’ll keep your data for 30 days, and you’re welcome to reactivate your account at any point during that 30 day cooling-off period. After 30 days, your data will be permanently and securely deleted.


When we’ve closed your account, we’ll let you know by sending an email to your registered email address. If you’d like to use Sherlok again, you’ll need to create a new account.

Before closing your account, consider sending us an email (hello@sherlok.com.au) to let us know why. We value every single one of our brokers, and we’d love to know if there’s anything we can do to help.

Q: Can I have refinance leads sent to another broker or admin team member?

A: Absolutely. You can nominate who you want the refinance leads and notifications to be sent to. You can change this in your account settings within the Sherlok portal. 

 

We recommend the leads are sent to someone who can action them quickly to increase the chance of conversion. You can only select one email and mobile for leads to be sent to, but in the portal, you can view all the clients who have been repriced and presented with refinance options. 

 

Q: Can I set up admin access in the Sherlok portal?

A: Yes. Setting up admin access is currently free – you can do this in your account settings in the Sherlok portal.

Q: Am I allowed to provide Sherlok my client data?

A: Yes but you’ll need to check your privacy policy.

Most mortgage brokers have a privacy consent form that allows you to collect and provide your clients information to third parties as long as it’s being used to maintain their current loan or help them obtain a new one. 

Rest assured we do not provide your clients data to anyone and we wouldn’t dare sell it. We only provide the data to 

  1. The lender they are currently with to reprice their loan
  2. The broker. You can access all the data you have uploaded in an easy to search format.

Q: Why aren’t all my loans showing up in the Sherlok portal?

A: Sometimes Sherlok can’t match all your data. This is because we collect your data from what’s been inputted into your CRM and its backend systems. Here are some of the reasons your data may not match:

  1. The data doesn’t exist in your CRM or backend systems
  2. You may have done a paper application 
  3. The loan is no longer active 
  4. You’re no longer being paid a commission for this loan
  5. You haven’t been paid a commission for this loan last month
  6. There are multiple cloned applications in your CRM and we weren’t 100% sure which one to collect  

Q: Why does Sherlok need my Podium login details, and it is safe?

A: This allows us to verify that you’re the broker who owns the data, and allows us to import the data to Sherlok’s secure platform. Our bank level security ensures your data is encrypted and stored safely. Your data is also managed, tested and stored on Australian servers.

 

Q: Why does Sherlok need my lender portal login details, and is it safe?

A: Sherlok requires authentication of your portal credential to access certain lender data and to automatically reprice your loans with these lenders. Our bank level security ensures your data is encrypted and safely. Your data is also managed, tested and stored on Australian servers.

 

Q: What if my lender password or CRM password changes?

A: Sherlock automatically knows when a password has been changed, and will notify you via email to update your password and login details. You can also do this at anytime in your account settings in the Sherlok portal. 

 

Q: How long does it take for my data to be connected?

A: Once you’ve authenticated the data connection and we’ve verified your ID, Sherlok starts working in the background right away. It usually takes about an hour to collect, match and analyse all your data, and once it’s been uploaded to your portal, we’ll notify you via SMS and email.

 

Q: How often is my data updated?

A: We’ll automatically access and check your data with your CRM systems on a regular basis – this might be once a month or sometimes more. This process happens automatically in the background, so there’s nothing you need to do. 


When we have a reprice response from the lender or your client indicates they want to refinance, Sherlok will automatically update your clients’ loan data in the Sherlok portal. 

 

Q: Can Sherlok update my CRM? 

A: In an ideal world we’d love to be able to update your CRM and even trigger marketing campaigns in your CRM, but it’s just not feasible right now for all aggregator platforms. This is because your CRM system needs a two-way API and the majority don’t have this. As soon as they do, we’ll be straight on to it.

If you believe your CRM has a two way API that we can access, give us a shout at hello@sherlok.com.au and we’ll work with you and the CRM provider/Aggregator to get connected.


Also – if this is something your business really needs, we can give you a quote for a custom connection that can write data back into your CRM. Let us know if you’re interested by sending an email to hello@sherlok.com.au and we’ll get in touch to arrange a time to chat. 

Q: What do you do with my clients’ data? Is it safe?

A: We take privacy and data security seriously. Sherlok is built on a 100% secure platform, and we regularly run intrusion testing to ensure the platform is safe and up to date.

Q: Am I allowed to upload my clients’ data without their consent?

A: In most cases yes but please check your privacy policy. Most mortgage brokers have a privacy consent form that allows you to collect and provide your clients’ information to third parties as long as it’s being used to maintain their current loan or help them obtain a new one. 


Rest assured, we don’t provide your clients’ data to any third parties. We only provide the data to you, and the lender your client is currently with so that we can reprice their loan.

 You can view our privacy policy and terms here

Q: Does Sherlok reprice or refinance during clawback periods?

A: Sherlok will not reprice your clients loan during a clawback period unless the loan is identified and scored as very high or high risk of refinancing away from you. We have an advanced algorithm that leverages machine learning to perfect this scoring system so rest assured, it’s very accurate. 

 

However, humans are funny creatures and some clients may leave to refinance with someone else because their mothers, brothers, sisters, cousin is a broker and unfortunately, Sherlok can’t identify that… well, not yet anyway.

 

Q: What if I’ve spoken to a client recently about repricing or refinancing?

A: We recommend finding the client in Sherlok and clicking ‘reprice now’ (you’ll need to be on our Premier and Ultimate subscriptions to access this feature). Sherlok will do all the hard work and automatically communicate the reprice result and present two refinance options to your client if it’s financially beneficial for them to consider refinancing. This is all done on your behalf with your branding so you don’t need to do anything.

 

Q: Can I change the repricing and refinancing emails that are being sent?

A: Not just yet, but soon! We’re currently building an email template editor that will give you full control over the emails that are being sent. We hope to have this available by June 2021.

Q: Can I control my notification setting so I know when my clients have been repriced or offered refinances?

Q: You’ll be notified when a client is ready to refinance and yes, you can control the notification settings within your account settings. If there’s any other notifications that you think would be helpful, we’re all ears. Give us a shout at hello@sherlok.com.au and we’ll be in touch. 

 

Q: Is there a maximum number of leads I can request each month?

A: The maximum number of leads you can request each month is limited by your subscription, and also the size of your loan book. 

 

Q: What if I want more or less leads each month?

A: Sherlok has been built by brokers for brokers, so we understand that you may want less leads this month and more the next. That’s why we’ve made it easy to dial up or down the number of leads you want each month – you can do this via your account settings in the Sherlok portal. 

We also know that brokers need proper holidays and time off, which is why you can pause the refinance leads at any time. You can do this through your account profile.

Q: Who owns Sherlok?

A: Sherlok was founded by award-winning mortgage broker Adam Grocke, who was sick and tired of the banks offering better interest rates to new customers while existing customers were being charged a ‘loyalty tax’ (a higher interest rate the longer they are with the bank). Today, Sherlok remains privately held by Adam, his founding team & investors who have a bold vision to grow Sherlok to a market-leading platform for brokers to reprice & refinance loans.